Client Info

Privacy Policy - Magrathea Privacy Policy.

Client Handbook - Everything you need to know about using & managing your new account with us.

Useful guidance for passing CLI - Guidance on network and presentation numbers.

SLA - Service Level Agreement.

Wholesale Rates - Our standard wholesale rates (in month changes may be applicable. To ensure you are using the most up to date rates, please contact support)

Gold Rates - Our gold route rates (in month changes may be applicable. To ensure you are using the most up to date rates, please contact support)

Guidance for Providers of Voice Communications Services - Additional conditions that apply to PAT's providers.

Porting Issues: - A guide to common faults with ported numbers and how we can narrow them down for a quick resolution.

Common Issues: - This guide is designed to assist you with some of the most common issues and faults that can occur with inbound or outbound calls via your account.

WLR and CPS Userguide - This guide is for users of our WLR and CPS service.

Telecoms Fraud - A guide to telecoms fraud.

FTP Instructions - Basic how to obtain your Daily CDRs, Chargeable NTS CDRs & Number lists.

Surcharging On Calls To UK Networks - Surcharging calls to uk networks

Numbering API Instructions - How to connect to and operate the Number Translation Service API.

NTS API Feature Appendix - This is an additional appendix to the Number Translation Service API documentation and should be read in conjunction with the main Numbering API Instructions document.

API 999 Appendix - This is an additional appendix to the Number Translation Service API documentation and should be read in conjunction with the main Numbering API Instructions document.

Irish API 999 Appendix - This is an additional appendix to the Number Translation Service API documentation and should be read in conjunction with the main Numbering API Instructions document.

RESTAPI User Guide - How to connect to and operate the RESTAPI.

API SRTP Appendix - This appendix details how to use Secure RTP and should be read in conjunction with the main Numbering API Instructions document.

Account Management - How to connect to and use the Account Management features of the API.

Example PHP webpage - This is an example written in PHP that shows a very simple starting point for incorporating our api into a webpage.

Daily CDRs - How to read your daily CDRs.

Chargeable NTS CDRs - How to read your Chargeable NTS CDRs.

Network Status Declaration - We need a signed copy of this declaration before your account can be upgraded from a test to a full account.

General Contract - We need a signed copy of this Telecommunications Services Agreement before your account can be upgraded from a test to a full account.

Annex - TSA - Data Protection - We need a signed copy of this Data Processing Agreement before your account can be upgraded from a test to a full account.

Direct Debit - Direct Debit form for completion.

Schedule 1 - Outbound Wholesale Services Agreement.

Schedule 2 - Number Translation Agreement, including Ireland and PRS.

Annex 2 - Number Translation Outpayments UK.

Annex 2 - Number Translation Outpayments Ireland.

Schedule 3 - Geographic Numbering Agreement UK and Ireland.

Annex 3 - Geographic Numbering Charges UK.

Annex 3 - Quarterly Geographic Numbering Charges UK.

Annex 3 - Geographic Numbering Charges Ireland.

Geographic Trial Package Confirmation - Must sign before we can give you access to numbers on the trial package.

Schedule 5 - Emergency Services Agreement (VoIP originated).

Annex 5 - Emergency Services Charges.

Schedule 5a - Irish Emergency Services Agreement (VoIP originated).

Annex 5a - Irish Emergency Services Charges.

Schedule 7 - Number Hosting.

Annex 7 - Number Hosting Charges.

Schedule 10 - Wholesale Line Rental.

Annex 10 - Wholesale Line Rental Charges.

Schedule 11 - Carrier Pre-Selection.

Annex 11 - Carrier Pre-Selection Charges.

LI Agreement - We need a signed copy of this from you before your account will be enabled to pass Caller ID.

Network Mode CLI Agreement - On receipt of a signed copy of this agreement we will update your numbering allocations to ‘Network Mode’ delivery.

Non-Geo Numbering Plan - The non geographic number ranges we have available.

Geographic Numbering Plan - The geographic ranges we have available.

Non Geographic Number Price Points - Service charges for non geo ranges.

Irish Numbering Plan - Irish geographic ranges available.

DQ Request - Enquiry requests should be submitted using this form.

Porting Guide - Please ensure you read this thoroughly before submitting a port to us as it will be rejected if there are mistakes. This is chargeable and causes delays, so it is in your interest to ensure that your porting requests are correct.

Irish Porting Guide - Please ensure you read this thoroughly before submitting a port to us as it will be rejected if there are mistakes. This is chargeable and causes delays, so it is in your interest to ensure that your porting requests are correct.

Irish Capacity Planning Form - Complete and return along with all other requested documentation.

Irish Customer Authorisation Form - Complete and return along with all other requested documentation.

Irish Porting Form - Complete and return along with all other requested documentation.

Letter of Authority - Userguide for uploading LoA to Porting Portal

Client Portal User Guide - This guide is for users of the Magrathea Client Portal.

Client Portal Access Agreement - We will require one per username signed and returned.

PRS Rate Card - The Premium Rate numbers we offer and the payments you will receive.

PRS Application Form - You will need to complete and return this information before a number will be allocated.

Premium Rate Information - Guidance on offering a Premium Rate service

Magrathea Secure Services Access Guide - This explains how to connect to certain Magrathea services securely.

Magrathea Certificate Installation Guide - This explains how to install the Magrathea certificate required to trust Magrathea as a Certificate Authority.

Magrathea Certificate Authority (RootCA) - This is Magrathea's Root CA Certificate and should be installed on any machines which will be using secure access to Magrathea so that our other certificates are trusted.

Magrathea Public Key - This is Magrathea's GPG key ( public side) used to validate encrypted files originated from Magrathea, such as CDRs.

Chargeable NTS - Upgrade your Basic Translation account to be able to set onward PSTN destinations for your numbering

Co-location - Our facility at the world renowned Telehouse East datacentre in London

Emergency services - Access to 999/112 emergency services via your VoIP account

ITFS - We have Tollfree numbers available in an extensive range of countries

Managed connectivity - Flexible routing using multiple world class networks to deliver calls to their destination

Number hosting - Hosting services for your own Ofcom number ranges on our well interconnected network

Number porting - Efficient portability between Magrathea and most of the major other UK telephony networks

Numbering - Complete range of UK and Irish numbering – geographic and non geographic

PRS - Premium rate numbering solutions

CPS - Carrier Pre-select for greater flexibility for end user call routing

IP Interconnect - Directly connect to Magrathea for better reliability, routing control and cost efficiency

Mag-Net - Cloud based hosted telephony

Secure RTP - Encryption services to protect your telephone calls

Two-tiered billing - Our simple managed billing service

WLR - Wholesale Line Rental services