Introduction Videos
Introduction to our Client Portal - Here is the first in our series of brief video summaries, showcasing our client tools and support systems. If you would like more detail about our Client Portal or API and how they can help you manage your Magrathea accounts, please contact support@magrathea-telecom.co.uk
Introduction to our Numbering API - Here is the second in our series of brief video summaries, showcasing our client tools and support systems. If you would like more detail about our inbound numbering package or Numbering API and how they can help you manage your Magrathea accounts, please contact support@magrathea-telecom.co.uk
Introduction to our MAGIC Portal - Here is the third in our series of brief video summaries, showcasing our Magrathea Integrated Connect (MAGIC) Portal. If you would like more detail about this Portal or need access, please contact support@magrathea-telecom.co.uk
Information for new clients
Wholesale Rates - Our standard wholesale rates for clients who need freedom to use CLI from any country to any country.
EUCLI Rates - Our standard wholesale rates for clients exclusively using UK or ‘in country’ CLI when calling EU destinations.
Gold Rates - Our gold route rates (in month changes may be applicable. To ensure you are using the most up to date rates, please contact support)
Guidance for Providers of Voice Communications Services - Additional conditions that apply to Emergency Services providers.
Porting Issues: - A guide to common faults with ported numbers and how we can narrow them down for a quick resolution.
Dealing with common faults - This guide is designed to assist you with some of the most common issues and faults that can occur with inbound or outbound calls via your account.
NUMEXT CDR files - Guide - This guide explains the content of the daily files showing the numbers allocated to you
Guidance on compliance for US Calling - This guidance is important for any client terminating calls regularly to the USA
Guidance on good practice relating to due diligence within the UK - This guidance is useful when considering your due diligence processes in the UK
Magrathea Switching and Porting Guide April 2024 - This is a useful guide for all clients involved with switching services
Guidance on the UK Telecommunications Framework - This document supports service providers, operating in the UK, with a turnover of less than £50m; providing clarity and guidance on key areas.
API Information & Instructions on use
Numbering API Instructions Portal Appendix - This appendix details how to use the Numbering Portal and should be read in conjunction with the main Numbering API Instructions document.
API 999 Appendix - This is an appendix to the Number Translation Service API Instructions and describes how to add 999 data correctly for UK numbers.
Irish API 999 Appendix - This is an appendix to the Number Translation Service API Instructions and describes how to add 999 data correctly for Irish numbers.
Example PHP webpage - This is an example written in PHP that shows a very simple starting point for incorporating our api into a webpage.
Contracts
Network Status Declaration - We need a signed copy of this declaration before your account can be upgraded from a test to a full account.
General Contract - We need a signed copy of this Telecommunications Services Agreement before your account can be upgraded from a test to a full account.
Annex - TSA - Data Protection - We need a signed copy of this Data Processing Agreement before your account can be upgraded from a test to a full account.
Geographic Trial Package Confirmation - Must sign before we can give you access to numbers on the trial package.
LI Agreement - We need a signed copy of this from you before your account will be enabled to pass Caller ID.
Network Mode CLI Agreement - On receipt of a signed copy of this agreement we will update your numbering allocations to ‘Network Mode’ delivery.
International LI Agreement - For clients who have a use-case for using UK CLI and Presentation Numbers
Client Portal
Fibre and Partial Fibre
Fibre and Partial Fibre Userguide - Information on Magrathea's broadband offering from BT Wholesale and All Points Fibre
Fibre Pricing for BT Wholesale - Includes installation, monthly rental, ancillary and care package options and pricing
Magrathea Secure Access
Magrathea Secure Services Access Guide - This explains how to connect to certain Magrathea services securely.
Magrathea Certificate Installation Guide - This explains how to install the Magrathea certificate required to trust Magrathea as a Certificate Authority.
Magrathea Certificate Authority (RootCA) - This is Magrathea's Root CA Certificate and should be installed on any machines which will be using secure access to Magrathea so that our other certificates are trusted.
Magrathea Public Key - This is Magrathea's GPG key ( public side) used to validate encrypted files originated from Magrathea, such as CDRs. GPG Expiry Date 2027
Guide for GPG Key renewal - Linux - This guide explains how to renew your GPG key for Linux operating systems
Guide for GPG Key renewal - Windows - This guide explains how to renew the GPG Key for Windows operating systems
Numbering
Number Porting
Porting Guide - Please ensure you read this thoroughly before submitting a port to us as it will be rejected if there are mistakes. This is chargeable and causes delays, so it is in your interest to ensure that your porting requests are correct.
Irish Porting Guide - Please ensure you read this thoroughly before submitting a port to us as it will be rejected if there are mistakes. This is chargeable and causes delays, so it is in your interest to ensure that your porting requests are correct.
Irish Customer Authorisation Form - Complete and return along with all other requested documentation.
Premium Rate Services
PRS Application Form - You will need to complete and return this information before a number will be allocated.
Products
Chargeable NTS - Upgrade your Basic Translation account to be able to set onward PSTN destinations for your numbering
Fibre and Partial Broadband Product: BTWholesale offering - Whether migrating a customer from a legacy product or managing a new installation, our Fibre and Partial Fibre Broadband can help
Managed connectivity - Flexible routing using multiple world class networks to deliver calls to their destination
Number hosting - Hosting services for your own Ofcom number ranges on our well interconnected network
Number porting - Efficient portability between Magrathea and most of the major other UK telephony networks
IP Interconnect - Directly connect to Magrathea for better reliability, routing control and cost efficiency
SIP Resilience - This is designed to give you greater peace of mind that incoming calls will reach you in the event of issues within your own network.
UK & EU CLI account - This account allows our clients to send calls to EU destinations without the surcharge if they are able to present a valid UK or EU CLI.
Back-up switch as a Service - This is a basic SIP failover service which can be used to bulk re-route your entire inbound numbering portfolio in the event of a major outage with your primary call handling servers.
VPN Voice Service - This helps clients to ensure the best level of resilience into the Magrathea network.
MagSip Connect(standard) - This product is designed for our clients using cloud communication tools (e.g. Twilio, Vonage etc), enabling authentication for outbound calls based on a unique SIP header