Emergency calls to 999/112 are an essential service that we all take for granted, but they are often not available to VoIP users. As a telephony provider, you may be obliged under PATS to give your users the ability to call 999/112. Access to our emergency services enables you to comply with your PATS obligations in a product that is fully tested by the BT EHA (Emergency Handling Authority).
To enable this service, you need to submit your customer’s name and address details, making their normal location available to the emergency services. We process the details through software that can be integrated into your own systems using simple PHP scripts. After a short testing period, your customers will be able to make calls to 999/112.
When a 999/112 call is made, we handle both the call and the submission of the location information. With our tiered pricing structure, we only charge you for the volume of service you use.
Our excellent customer focus team is ready with help and advice when you need us.