Working at Magrathea, Who works here?
We’re a relatively small, yet mighty, diverse team of people. Not many of us started out working in the telco sector. We know there is more to a person than the contents of their CV. We believe that the characteristics and experiences that make us all unique as individuals, makes our business stronger.
What kind of roles do we have?
There are three main areas of activity in the business:
- Client focus – this team is all about providing first and sometimes second line responsive client support. It includes technical and administrative support for clients, business growth and porting. Click here to find out more about our Business Development team.
- Tech operations – this team keeps our technology on track every day, delivering what is needed to clients and the team.
- Tech development – this team delivers on plans to create, innovate and adopt the technology-based solutions our clients need to be successful and our team needs to support them.
Regardless of the actual role, we are all part of one team who put clients at the focus of what we do every day.
If you ask any of our team what they enjoy the most about working here, the most common answer is that there is always an opportunity to learn new things, either because of industry changes or most likely because we’re always looking to see what we can do to improve how we do things.
How we work
Everything we do is underpinned by our values, which are central to how we engage with each other and our clients. These are our values and what they mean:
Skilled: We aim to be the experts in what we do and how we do things. We work to be the gold standard in our industry.
One of the keys to our success is that we employ people who are given the opportunity to use their initiative. Everyone is encouraged to grow, learn and develop to equip themselves for their current roles and think about their next role too. Whilst there are no formal career routes, opportunities to move around the business or develop into specific specialist areas do become available. It depends on your talents, ambitions and how they fit with our business needs at the time, but we aim to give everyone the opportunity to become more skilled and empowered in what they do today plus the ability to progress if they desire to.
Responsive: We pride ourselves on providing high standards of support for our clients, and each other.
Right from the beginning of the company in 2001 we have put people at the heart of how we do things. So, we are really good at building strong working relationships both virtually and in person; with each other, clients, partners and suppliers. We don’t take this for granted – we regularly survey our clients to make sure we are getting it right, and hold each other accountable. Regardless of your role here you will be involved in ensuring our client support is the best it can be.
Brilliant: We aim to be brilliant in everything we do; we work hard to continually improve individually, within our business and as a trusted supplier.
As a team and as individuals we are all expected to consider how we can be more brilliant every day; everyone is encouraged to contribute ideas. Whether you are involved in adopting bespoke tech to meet our client needs, suggesting a new working practice or improving our day to day interactions, you can be assured your voice will be heard. To encourage creativity we enjoy an informal work environment and it’s important to us that we work as one team and our clients’ needs are paramount.
Where we work
We are based in the UK with our main office in Theale, Berkshire. We work on a hybrid model with home and office work. It will depend on your role, home set up and business needs but the expectation is that we attend the office at least two days a week. On these days we usually have a mix of staff to bounce ideas off and learn from, as well as our regular canine Magrathean’s who have dedicated dog beds, treats and water bowls! We also have datacentre sites around the UK and Dublin so our engineers sometimes need to visit those sites also.
How we reward
We offer a package of benefits which includes pension, health care and 25 days holidays plus usual UK bank holidays. Some roles are expected to be part of a client support rota outside of our core hours (9-5.30) and that will be explained if appropriate. Salaries are competitive and regularly benchmarked against industry rates.
Our responsibilities to planet and people (and furry friends)
When we make decisions or agree actions we always have an eye on any potential impact on the environment. In practice that can mean a range of things. From choosing datacentres which are run on environmentally friendly energy to donating redundant equipment to local colleges’ IT departments.
We care about people so we also want to help others in the wider community where we can. You will often find one of our team donating time, energy and expertise to help others, including animal charities; it’s just how we roll as a team. As a business we have offered support to homeless and foodbank charities. We’re also aware of the next generation and have offered practical help by offering work experience for teachers in the tech space.
We’re always looking out for ways we can make a positive difference to our clients, our team and the wider community. Does that sound like you?