Working at Magrathea, Who works here?
We’re a relatively small, yet mighty, diverse team of people. Not many of us started out working in the telco sector. We know there is more to a person than the contents of their CV. We believe that the characteristics and experiences that make us all unique as individuals, makes our business stronger.
What kind of roles do we have?
There are three main areas of activity in the business:
- Client focus – this team is all about providing first and sometimes second line responsive client support. It includes technical and administrative support for clients, business growth and porting.
- Tech operations – this team keeps our technology on track every day, delivering what is needed to clients and the team.
- Tech development – this team delivers on plans to create, innovate and adopt the technology-based solutions our clients need to be successful and our team needs to support them.
Regardless of the actual role, we are all part of one team who put clients at the focus of what we do every day.
If you ask any of our team what they enjoy the most about working here, the most common answer is that there is always an opportunity to learn new things, either because of industry changes or most likely because we’re always looking to see what we can do to improve how we do things.
How we work
Everything we do is underpinned by our values; what this means:
One of the keys to our success is that we employ people who can use their initiative and feel empowered to make the right decisions for the business. Everyone is encouraged to grow, learn and develop to equip themselves for their current roles and think about their next role too. Whilst there are no formal career routes, there are sometimes opportunities to move around the business or develop into specific specialist areas. It depends on your talents, ambitions and how they fit with our business needs at the time, but we aim to give everyone the opportunity to grow.
Right from the beginning of the company in 2001 we have put people at the heart of how we do things. So, we are really good at building strong working relationships both virtually and in person; with each other, clients, partners and suppliers. We know this because of the reaction of our clients and how our team say they feel about working here. We regularly check in we’re getting it right. As a team we work hard, but the environment is informal; we take the time to be social together and there is always a good reason to have cake. The four-legged members of our families are also important to us; there is always a dog bed, treats and water bowl waiting in welcome for a canine visit.
As you’d expect in a tech-based company we continually look for opportunities to improve and innovate how we do things. Where possible we build in house solutions as well as adopt new technology to meet our client and business needs. However, it’s not just about our tech where we continually look to move forward; regardless of role, everyone is encouraged to share their views on how things can be improved. In fact, its expected.
Where we work
We’re based in the UK with our main office in Theale, Berkshire. We work on a hybrid model; working in the office and home. It will depend on your role, home set up and business needs but the expectation is that we attend the office at least two days a week. We have datacentre sites around the UK and in Dublin so our engineers sometimes need to visit those sites too.
How we reward
We offer a package of benefits which includes pension, health care and 25 days holidays plus usual UK bank holidays. Some roles are expected to be part of a client support rota outside of our core hours (9-5.30) and that will be explained if appropriate. Salaries are competitive and regularly benchmarked against industry rates.
Our responsibilities to planet and people (and furry friends)
When we make decisions or agree actions we always have an eye on any potential impact on the environment. In practice that can mean a range of things. From choosing datacentres which are run on environmentally friendly energy to donating redundant equipment to local colleges’ IT departments.
We care about people so we also want to help others in the wider community where we can. You will often find one of our team donating time, energy and expertise to help others, including animal charities; it’s just how we roll as a team. As a business we have offered support to homeless and foodbank charities. We’re also aware of the next generation and have offered practical help by offering work experience for teachers in the tech space.
We’re always looking out for ways we can make a positive difference to our clients, our team and the wider community. Does that sound like you?