Author: Magrathea

Employee Profile – Louise

Posted on: 14th June 2022, by Magrathea

Louise Marsh : Porting Specialist Louise joined us as a Porting Specialist in February this year so hasn’t been with us long, but has made a big impact on our team already. Her role includes processing port orders and dealing with any porting enquiries When asked what she enjoys most about working here at Magrathea, […]

Magrathea Newsletter June 2022

Posted on: 9th June 2022, by Magrathea

Welcome to the latest edition of the Magrathea Newsletter, combining news from Magrathea and around the industry.   Emergency Calls Video Relay The introduction date – 17th June 2022 – for the 999 British Sign Language (BSL) Video Relay service is fast approaching, it is important all CP’s are aware of their obligations. For more […]

Magrathea Newsletter May 2022

Posted on: 24th May 2022, by Magrathea

Welcome to the latest edition of the Magrathea Newsletter, combining news from Magrathea and around the industry.   Telecom Fraud on the rise We have sadly seen no decrease in customers being hit by equipment compromises and hacked switchboard type fraud, as fast as security moves on the fraudsters seem to move faster.  Last year […]

Emergency Calls Video Relay

Posted on: 17th May 2022, by Magrathea

We have covered the introduction of 999 BSL Video Relay in a few of our previous newsletters however the implementation date of the 17th June is fast approaching and it is important all CP’s are aware of their obligations. The 999 BSL video relay service enables the deaf community to access emergency services through a […]

Employee Profile – Solomon

Posted on: 12th May 2022, by Magrathea

Solomon Nwogu : Junior Systems Administrator Solomon joined our team in January this year as a Junior Systems Administrator, having graduated from University with a BSc(Hons) in Computer Networks. He is responsible for the day to day maintenance of our office based IT and  also assists the wider  technical team with network management, monitoring and […]

Ofcom Consultation Treating Vulnerable Customers Fairly

Posted on: 4th May 2022, by Magrathea

Ofcom have recently raised a consult with regards to the treatment of vulnerable customers when facing/dealing with debt. We have been looking into the proposed revisions so that we can share this information with our customers. The main points of interest are described in more detail below. Where providers take steps to effect payment or […]