Posted on: 2nd April 2026, by Magrathea
Welcome to the April newsletter, combining news from Magrathea and around the industry. What’s included Choosing a Wholesale Partner: What to consider to get it right (article link) DSIT: Mobile Market Review ICO: Draft complaint guidance Ofcom Statements and Consultations Reminder: Ofcom – Access to Alternative Dispute Resolution (ADR) Government initiative: Breaking down the barrier […]
Read MoreThe recent completion by Ofcom of the Reviews of Call Termination Markets and End-to-End Connectivity Condition will be our bedtime reading for a few nights to come and we will share our conclusions in more depth very soon. At a summary level we feel it’s a mixed bag. On one hand it’s disappointing to see […]
Read MorePosted on: 26th March 2026, by Magrathea
This month we caught up with Donna, our Client Support & Accounts Specialist. Alongside supporting clients, she also takes the lead on all things financial. We last featured Donna in 2021, so we thought it was the perfect time to revisit her role and see what a typical day looks like for her now. […]
Read MorePosted on: 6th March 2026, by Tracey Wright
International Women’s Day can sometimes feel uncomfortable to write about as it focuses on just one group but, highlighting women once a year in this way does not mean failing to support others. We can, and should, be inclusive to all. There is always a risk of sounding worthy or implying that nothing has changed […]
Read MorePosted on: 3rd March 2026, by Magrathea
Welcome to the March newsletter, combining news from Magrathea and around the industry. What’s included DSIT: Why the draft Statement of Strategic Priorities should not be ignored (article link) Comreg: Consumer Care Statistics report Ofcom: Net Neutrality report Ofcom: Pricing and consumer engagement – Trends in the UK communications sector TOTSCo: business switching – price […]
Read MorePosted on: 24th February 2026, by Magrathea
In our newsletter in August 2025 – when the weather was sunny, dry and warm – we highlighted the proposed Statement of Strategic Priorities for telecommunications (SSP) from the Department for Science, Innovation and Technology (DSIT) while it was in consultation. Now in a dark, cold and wet winter, the draft is to lie for […]
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