Posted on: 27th April 2026, by Magrathea
At Magrathea, brilliant service isn’t just about resilience or routing – it’s about the people behind it. Our Client Focus team sits at the centre of everything we do, making sure support is not only responsive, but informed, consistent and willing to work with clients as partners. We asked the team to share what that […]
Read MorePosted on: 15th April 2026, by Tracey Wright
Fraud remains one of the most significant challenges facing the UK economy, affecting individuals, businesses and public services alike. Latest figures estimate it costs £14.4bn each year and accounts for around 45% of reported crime. So, it’s reassuring to see that the Government’s latest Fraud Strategy – launched at London’s Guildhall on 9th March – […]
Read MorePosted on: 2nd April 2026, by Magrathea
Welcome to the April newsletter, combining news from Magrathea and around the industry. What’s included Choosing a Wholesale Partner: What to consider to get it right (article link) DSIT: Mobile Market Review ICO: Draft complaint guidance Ofcom Statements and Consultations Reminder: Ofcom – Access to Alternative Dispute Resolution (ADR) Government initiative: Breaking down the barrier […]
Read MoreThe recent completion by Ofcom of the Reviews of Call Termination Markets and End-to-End Connectivity Condition will be our bedtime reading for a few nights to come and we will share our conclusions in more depth very soon. At a summary level we feel it’s a mixed bag. On one hand it’s disappointing to see […]
Read MorePosted on: 26th March 2026, by Magrathea
This month we caught up with Donna, our Client Support & Accounts Specialist. Alongside supporting clients, she also takes the lead on all things financial. We last featured Donna in 2021, so we thought it was the perfect time to revisit her role and see what a typical day looks like for her now. […]
Read MorePosted on: 6th March 2026, by Tracey Wright
International Women’s Day can sometimes feel uncomfortable to write about as it focuses on just one group but, highlighting women once a year in this way does not mean failing to support others. We can, and should, be inclusive to all. There is always a risk of sounding worthy or implying that nothing has changed […]
Read More