Posted on: 4th November 2025, by Magrathea
Welcome to the November newsletter, combining news from Magrathea and around the industry. What’s included Important Update: Adjustment to our standard customer service hours Resilience and redundancy (article link) Reminder: Erroneous flagging as SPAM Service Spotlight: Encrypted CDRs Business Switching & Porting Ofcom Compliance: Obligations under the GC concerning emergency calls Ofcom Enforcement: Phone […]
Read MoreAs we head into winter and the UK braces for inevitable storms, we started preparing a fairly routine reminder about resilience and avoiding single points of failure. We know that when we write these topics, we are often preaching to the converted or stating the obvious – but a number of recent events across the […]
Read MorePosted on: 30th October 2025, by Magrathea
On this day in 1938, The War of the Worlds radio broadcast took listeners on a journey so vivid, many believed it was real and Martians had invaded Earth! It’s a perfect reminder of the power of sound – how words, tone, and imagination can build worlds far beyond what we see. World Audio Drama […]
Read MorePosted on: 28th October 2025, by Magrathea
At Magrathea, smooth number porting doesn’t happen by magic (even if our MAGIC portal helps!) – it’s thanks to our dedicated Porting Team. Powered by tea, biscuits, and an occasional Hitchhiker’s quote, they are the specialists who make sure our client’s numbers move across networks seamlessly, securely and swiftly. We asked Louise, who is a […]
Read MorePosted on: 10th October 2025, by Magrathea
Every year, World Mental Health Day provides a vital opportunity to raise awareness, open up conversations, and remind one another that mental health is just as important as physical health. This year’s theme, “access to services – mental health in catastrophes and emergencies” highlights the importance of people being able to protect their mental health […]
Read MorePosted on: 2nd October 2025, by Magrathea
Welcome to the October newsletter, combining news from Magrathea and around the industry. What’s included Service Spotlight: Client VPN for VoIP Ofcom highlights latest trends for fixed and mobile calling (article link) Reminder: Ofcom consultation submissions due in October Reminder: DSIT Consultation: Proposal to update the Telecommunications Code of Practice Workshop invitation: Number Portability […]
Read MorePosted on: 30th September 2025, by Magrathea
In order to inform their proposals for regulating the wholesale call termination market, Ofcom conducted quantitative research with SMEs and Consumers into their use of landline, mobile and online communication services (OCS) and reasons for any changes. So, we took a look at the published key findings to see how well they align to the […]
Read MorePosted on: 26th September 2025, by Magrathea
This is the 17th year in succession we have proudly sponsored the Comms Council UK awards and we thoroughly enjoyed catching up with friends old and new in the magnificent setting of 116 Pall Mall, London, home of the Institute of Directors. Hayley once again did a wonderful job welcoming everyone and reminiscing about some […]
Read More