Posted on: 2nd March 2022, by Magrathea
Welcome to the first edition of the Magrathea Newsletter for 2022, combining news and updates from Magrathea and around the industry.
Mag-Net
We have had great feedback on our Mag-Net service since it was launched. Mag-Net is based on our longstanding Chargeable Number Translation product and gives you the ability to control the behaviour of incoming calls real-time, using only HTTPS commands. Utilising this greater level of interoperability with our network, this tool is ideally suited to any Communication Provider who needs to have full control over call processing without the overhead of telephony switching equipment or in-house telecoms specialists.
Once a number is assigned to Mag-Net this allows complex call control systems to be designed your side, without needing anything more advanced than a webserver and a basic scripting language like PHP. As well as allowing you to instantly request routing changes, respond to live key presses or play messages, Mag-Net also tells you when calls begin and end so you can create your own call records and statistics.
If you are not already using this service and would like more information, please contact support@magrathea-telecom.co.uk.
CDRs via FTP
As we see more of a confidence shift away from using FTP, we are working behind the scenes towards releasing new style CDRs and new Secure FTP/HTTPS access to them shortly – watch this space and we will keep you updated.
Client Information Page
Our Client download area contains a very useful library of all our customer guides and product documentation. Please have a look and bookmark the page in case you need to refer to them, the page can be found here: https://www.magrathea-telecom.co.uk/clientinfo/
PSA 15th Code of Practice
The Phone-Paid Services Authority has published a new Code of Practice, which will come into force on the 5th April 2022. If you are operating Premium Rate services, we strongly recommend that you familiarize yourself with this new Code. The new Code aims to raise standards, prevent harm, be simpler to comply with and be underpinned with smarter enforcement. Details on the new Code can be found here: https://psauthority.org.uk/For-Business/NEW-Code-15
One Touch Switch – the new process
In September last year, Ofcom published their plans for the ‘One Touch Switch’ process – which has been proposed as a solution so that landline and broadband customers will only need to contact their new provider to switch to a new service.
As part of this, the Office of the Telecommunications Adjudicator (OTA) formed two working groups to discuss the practicalities of the impact this will have on industry and on existing processes that will form part of this, like Number Porting. The OTA have published an initial draft of their One Touch Switch document and whilst this is not yet for public release, we are able to share it with CPs impacted by these new EECC switching rules – please contact support@magrathea-telecom.co.uk if you would like to see a copy of this document.
Porting Process Letter of Authority Changes
For all port orders, we ask that you hold a Client Letter of Authority (CLoA ) on file and if you do not have this CLoA from your client you should not proceed with the port request. An example of a suitable letter can be found at Appendix 1 of our Porting Guide here:
https://mdh-dev-web-01.magrathea.net/wp-content/uploads/Porting-guide-v6.8-1.pdf
You should hold the CLoA on file for a minimum period of one year. Please note that if we are asked at any point to supply a copy of the CLoA by the losing CP, we have do so within 24hrs.
The instructions for adding any CLoA’s via our portal can be found at https://mdh-dev-web-01.magrathea.net/wp-content/uploads/PortingPortalLoAUserGuide-1.pdf .
Emergency Video Relay
Many of our clients will be compelled to provide access to Emergency Video Relay from June this year, a requirement introduced as part of the EECC statement Ofcom released in 2021. Ofcom have nominated a single provider for this service and we are currently looking at our options for providing a wholesale solution to our clients to help reduce the cost and simplify setup. It would be helpful to us if you could register your interest in a solution provided via us so we can get a feel for the expected demand, please contact us at support@magrathea-telecom.co.uk. More details will follow as they become available.
Introduction to our Numbering API
In our new series of brief video summaries which showcase our client tools and support systems we would like to showcase our Numbering API.
https://www.magrathea-telecom.co.uk/introduction-to-our-numbering-api/
If you would like more details about our inbound numbering package or Numbering API and how they can help you manage your Magrathea accounts, please contact support@magrathea-telecom.co.uk
Introducing ….. two new team members
Our Client Focus team has expanded again and we are pleased to announce that Robin Perrin has joined us to work on our Sales and Support Desk alongside our existing team. Robin brings with him a wealth of customer service and administrative experience and is already proving a real asset to the team.
Our Tech Team has also expanded and We are also pleased to welcome Solomon Nwogu, a recent university graduate, to the team as Junior SysAdmin, he will be helping out and supporting the tech team with a variety of tasks.
As always here at Magrathea we appreciate your comments and feedback, if there is anything you would like to contact us about, or you would like to opt out of receiving future newsletters, please email info@magrathea-telecom.co.uk