Posted on: 29th July 2026, by Magrathea
This month we’re catching up with Jay, one of our Client Support Specialists and a valued member of our client focus team. Whether you need help with your account, advice on our products and services or support with a technical query, Jay is one of the friendly faces here to help.
It’s been a little while since we last caught up with him, so we thought it was the perfect opportunity to see what’s changed and get to know him a little better.
Jay – tell us a bit about your role, and what does a typical day look like for you?
I have been a Client Support Specialist at Magrathea for just over 2.5 years supporting our clients with all of their account / technical needs – whether it be resolving call failures, investigating complicated faults to overseeing client day to day operations ensuring seamless functionality for everyone who uses our services.
What do you enjoy most about your job?
Our clients. It is really great to work alongside a wonderful set of clients who are very friendly & understanding. I have established some brilliant relationships with our clients and I am always open to establish more so if you do ever get hold of me don’t be afraid to have a chat 😊
Our team here at Magrathea are brilliant I have, and will continue to, learn so much under the team and everyone here is always very open to jump in and help regardless if it is your department or not. We all strive for the same goal.
What’s a work-related accomplishment you’re proud of?
I have recently completed and achieved my certification in SSCA Elite SIP Training. It was my first ever bit of exposure to SIP at a deeper level and I have come out a lot more confident in understanding SIP.
What advice would you give someone starting out in Client Support or Telecoms?
The best advice I could give when you are starting out in client support or telecoms – or anything – is don’t be ashamed that you don’t have all the experience and knowledge. If you have the willingness to learn you will succeed and if you have previous experience in another role or industry there will be so many transferrable skills that you can bring over to help you succeed in your new role.
What’s your favourite snack or drink at work?
I’m not going to drop names as my list would be very long, but we have a lot of tea drinkers here at Magrathea but for me I just stick to water for now 😉
And finally, what’s your favourite way to unwind after a busy week?
After every week of work, I like to just switch off and enjoy time with the friends & family.
Thanks, Jay, for taking the time to catch up with us. Congratulations again on achieving your SSCA Elite SIP certification – a fantastic accomplishment and one that reflects your commitment to continually developing your knowledge and expertise. We’re looking forward to seeing what you achieve next.