Posted on: 3rd June 2026, by Magrathea
Welcome to the June newsletter, combining news from Magrathea and around the industry.
What’s included
- 25 Years of Magrathea and Three Decades of Change in Telecoms (article link)
- DSIT: Telecoms Modernisation Resource Hub
- Ofcom Consultation: Proposal on draft general Statement of Policy
- ComReg: Q1 2026 Consumer Care statistics
- Reminder: Client Survey
- Reminder: Local Caller ID restrictions
- Reminder: No recycling of ported numbers
- Product preview: Wholesale Mobile
- Service spotlight: SIP Resilience
- Service spotlight: Telehouse Co-Location Space
- Events and outings
- Magrathea Musings
25 Years of Magrathea and Three Decades of Change in Telecoms
As part of our 25th anniversary year, we are sharing a series of articles from our founders and leadership team – exploring the technologies, projects and industry changes that have shaped both our business and the wider telecommunications sector over the past three decades.
In the first article of the series, co-founder Linus Surguy looks back on more than 30 years in telecoms, from analogue exchanges and SS7 signalling through to VoIP, APIs and pure IP networks. Drawing on first-hand experience from across the industry’s evolution, Linus explores not only how telecommunications technology has changed, but why the engineering principles behind resilient communications still matter today. You can read the full article here
DSIT: Telecoms Modernisation Resource Hub
DSIT recently launched a new Telecommunications Modernisation collection page, bringing together guidance, timelines, charters and policy documents relating to the UK’s transition from legacy telecoms infrastructure to modern digital networks.
The collection covers areas including PSTN migration, exchange closure, mobile network modernisation, customer protection measures and critical national infrastructure resilience – providing a useful central reference point for providers navigating industry change. You can find out more on the ‘Telecommunications Modernisation’ website.
Ofcom Consultation: Proposal on draft general Statement of Policy (Under 105Y Communications Act 2003)
Most will already be familiar with the Telecommunications Security Requirements (TSR) and Ofcom’s accompanying guidance. Ofcom has now opened a consultation on proposed updates to its Statement of Policy under section 105Y of the Communications Act 2003.
At a high level, the proposed changes aim to:
- reflect Ofcom’s evolving approach to supervision, including the use of a broader range of regulatory powers,
- recalibrate thresholds and criteria for reporting security compromises, including new mobile reporting thresholds linked to cell sites and rural coverage areas, and
- improve the structure, clarity and usability of the reporting process and forms.
But perhaps the most relevant proposal for our clients is that Ofcom are proposing to add ‘supervision’ of tier 3 providers where they support services that could result in significant harm if they are suffer a security event. This is likely to bring about closer monitoring for providers who were previously left to self-manage without supervision in this area.
The consultation closes at 5pm on 4 August 2026 and can be read in full on Ofcom’s website.
ComReg: Q1 2026 Consumer Care statistics
Q1 figures show a positive trend for end-users in Ireland, with fewer issues leading to complaints overall. Where complaints are raised, resolution times have also improved slightly, with the median time reducing from 11 days to 10.
One area that has seen a small increase is billing-related complaints, particularly cases where a charge has been made after a service had been cancelled. While volumes remain relatively low, it may be a useful prompt for clients to review cancellation and billing processes to ensure they are operating as expected. The full report can be found here.
Reminder: Client Survey
You should have received an email with our annual client survey, thank you to everyone who has responded already but for everyone else there is still time. Please help us to finalise our priorities for our new business year by sharing your thoughts on what we do well and where we need to do better, it will only take a few minutes of your time https://www.surveymonkey.com/r/2026MAG
Reminder: Local Caller ID restrictions
Sweden and France are the latest countries to restrict internationally originated calls presenting a local CLI. These calls will usually be blocked, rejected or fail, or in some cases have a replacement “network number” added and the call passed as anonymous.
Please verify the sources of your traffic and ensure that only genuine calls are routed via Magrathea.
Reminder: No recycling of ported numbers
We still occasionally see cases where a range imported for one end user is later re-used for a different customer after the original user has terminated their service.
Under the industry porting guidelines, it is prohibited for ported-in numbers to be re-used in this way, so it is important that processes are in place to prevent this happening.
Where an end user terminates service, there are two possible outcomes:
- If only part of a range is no longer in use, those unused numbers should be quarantined and not re-issued.
- If an entire imported range is no longer required, it should be returned to the original range holder.
We can help arrange the return of complete ranges where needed. Simply contact the porting team at porting@magrathea-telecom.co.uk
Product preview: Wholesale Mobile
Those of you that have worked with us for many years will know that we have been considering adding mobile integration to our network on and off for a long while. Well finally we can report that progress is being made.
It’s very early days in the project but our team are busy working on phase one, and we hope to share more details in the coming weeks.
As with all Magrathea services, the focus will be on straightforward, transparent pricing combined with the responsive technical expertise and client support our customers expect from us. We’re looking forward to sharing more as the product develops but meanwhile, if you have a current or potential use-case for a wholesale mobile service, please let us know so we can learn more about your requirements and ensure you get information as soon as it’s available. Just email support@magrathea-telecom.co.uk
Service Spotlight: SIP Resilience
Operating a resilient service to end-users is a key requirement so as a reminder, we offer a SIP Resilience service, at no extra cost. SIP Resilience allows a client to nominate multiple IP addresses for our servers to monitor and send calls to, allowing clients to build greater resilience into their call handling.
If you would like more information you can find this in the ‘Products’ section on Client Info, or details are in The Guide via the Magic Portal.
Service spotlight: Telehouse Colocation Space
For clients requiring enhanced resilience, security and a direct physical connection to our network, we offer colocation space in Telehouse East. This gives you a presence in this renowned datacentre, directly connected to our core network, enabling greater infrastructure control and improved overall network robustness.
For pricing and availability, please contact sales@magrathea-telecom.co.uk or you can find more information in the Guide via the Magic Portal.
Events and outings
On 12th May, Tracey and Laura attended and presented at the CCUK ‘Telecoms compliance in practice’ Workshop, hosted by Gamma. It was a very productive day and good to share information and review current best practices.
Tracey also presented at Netaxis Inspiration day on 20th May on behalf of CCUK, sharing information on the work underway in the UK on fraud with European industry colleagues.
In June, on the 24th, Hayley will be attending the UK Partner Week Summit – so if you are also planning to attend please do drop her a note so she can look out for you. Some of us will also be attending the CCUK Women in Telecoms in-person meeting on the 30th – hopefully we will see you there also. If you are interested, more details can be found here.
Magrathea Musings
One of the biggest challenges when investigating voice faults is having enough recent call data to trace an issue quickly through the network and, where needed, with our upstream interconnect partners.
When reporting problems with inbound numbers or outbound dialling, providing at least three recent call examples – including the date, time, A-number and number dialled – from within the last 24 to 48 hours can make a significant difference to how quickly we can investigate and progress the issue.
We know gathering examples can sometimes feel like an extra step, but it genuinely helps us narrow down problems faster and reduce delays where third parties are involved. Thank you to clients who already include this information as part of their fault reports.
Meanwhile, we are delighted to welcome a new team member this month, Anne-Marie, who is currently working through our induction programme. We will introduce her in more depth next month when she’s had chance to settle in!
Kind regards
Client Support, Magrathea
The information contained in this guidance is for your information only and is not intended to be relied on. It does not constitute legal professional advice, nor is it a substitute for you obtaining your own legal professional advice. Magrathea accepts no liability whatsoever for any errors, omissions or statements in this guidance or for any loss which may arise from your use of this guidance.