Posted on: 6th June 2023, by Magrathea
Welcome to the latest edition of the Magrathea Newsletter, combining news from Magrathea and around the industry.
Client survey – we want your views!
Last week we circulated a link to our survey, we would be really grateful if you could take a few minutes to respond if you haven’t already. With your help we can prioritise our efforts in the right areas.
The closing date for completing the survey is Thursday 15th June 2023 and we will share a summary of outcomes in our next newsletter, as well as feedback any actions we plan to take as a result.
Please use this link to complete the survey: https://www.surveymonkey.co.uk/r/KHTJJF8
Gaining Provider Led Switching & Porting
With Ofcom monitoring closely for progress on the One Touch Switch solution it feels worth sharing this graphic once again. If you need any other resources or wish to refer to the underlying statement, please check our article for links: https://www.magrathea-telecom.co.uk/final-batch-of-eecc-regulatory-changes/
PSTN Shutdown
Tracey Wright took part in one of the panel sessions for techUK. The topic being ‘Helping businesses prepare for the Digital Phone Switchover’. Slides and recordings can be found here: https://www.techuk.org/resource/event-roundup-helping-businesses-prepare-for-the-digital-phone-switchover.html
We have also shared an updated article on this topic through our website, please visit: https://www.magrathea-telecom.co.uk/pstn-shutdown-awareness-is-still-a-concern/
SOGEA Integral Transfer
We recently released a new feature in our Porting Portal – SoGEA Number Transfer – which can be found in the Main Menu. This facility is for clients who are moving a WLR customer to a new SoGEA service on the Openreach network and would like Magrathea to handle the voice element of the transfer.
Entering an order will provide the switch prefix and CUPID needed to submit a SoGEA order with integral transfer, and also ensure that the number is built on our network with the target provided to correctly route the calls. If you would like to order SoGEA through us please do contact us to discuss the options available.
Reminder About recycling ported numbers
There is the occasional case of a problem situation occurring whereby a range is imported for an end user, but then subsequently reused by the CP for another end user once the original end user has terminated their service. For example, an end user terminated service with their CP without porting the numbers elsewhere and the CP has reused some or all of those numbers.
Re-using ported in numbers in this way is prohibited under the industry porting guidelines and so you should take care to ensure this doesn’t happen on numbers that you have ported in for an end user.
Once an end user has terminated service on their numbers, one of two things should happen. If part of a range is no longer in use, the unused numbers should be quarantined as they cannot be re-used. If it’s a complete range that is no longer in use, these should be returned to the range holder – we can arrange for this to happen if you email porting@magrathea-telecom.co.uk.
We perform regular audits of numbering to make sure that where ported numbers have been deactivated, they are returned to the range holder where possible but if you can flag these to us as well that is really helpful!
Number Packages
We offer a complete range of UK and Irish numbers; including geographic numbers, freephone numbers and NGCS numbers. Numbers are provisioned and managed via our APIs, all our numbers have the option to be delivered to you or your client over SIP or IAX, or via our added value services such as fax to email or voicemail to email.
On our standard deal, geographic (01 and 02) numbers are charged at 50p per number per month with a minimum commitment of £100 per month.
We also offer our ‘Low Start’ Numbering Package where customers can take up to 100 geographic numbers available for £180 per quarter. There is no time limit on how long you can stay as ‘Low Start’.
03 numbers are available at no charge to customers on either of these geographic packages. There are also no monthly charges for NGCS, 05 or 07 numbers.
If you are interested in taking numbering services from us, or adding different number types to the numbering you already take, please contact our support team who will be very happy to help.
Introducing Sam
After a careful search we are delighted to introduce the newest member of our team, Sam Baggott. Sam joins us from a career in customer service and helpdesk roles meaning he is ready to hit the ground running in terms of offering the levels of client support we pride ourselves on. Sam is new to this industry so we will be introducing him to all things telecoms over the coming months but have no doubt he will very quickly be offering great answers to the toughest of questions.
What’s on our minds…
Having found a great new addition to our team in Sam, the focus now is getting him fully trained up in all things Magrathea. New to telecoms, the wider team are busy teaching him the lingo and helping him get to grips with the vast variety of things he needs to know!
Alongside this we are pushing hard to get through our annual due diligence checks on existing clients – if one of our team call you to verify any details please don’t be alarmed, this is routine checking to help us remain compliant with our ‘know your customer’ obligations.
As always here at Magrathea we appreciate your comments and feedback, if there is anything you would like to contact us about, or you would like to opt out of receiving future newsletters, please email info@magrathea-telecom.co.uk
The information contained in this guidance is for your information only and is not intended to be relied on. It does not constitute legal professional advice, nor is it a substitute for you obtaining your own legal professional advice. Magrathea accepts no liability whatsoever for any errors, omissions or statements in this guidance or for any loss which may arise from your use of this guidance.
Kind regards
Magrathea