Emergency Calls Video Relay

Posted on: 17th May 2022, by Magrathea

We have covered the introduction of 999 BSL Video Relay in a few of our previous newsletters however the implementation date of the 17th June is fast approaching and it is important all CP’s are aware of their obligations. The 999 BSL video relay service enables the deaf community to access emergency services through a video app which will be available on IOS and Android.

The concept is simple- A deaf user can use their various endpoints (smart phone, tablets and web-based) to initiate a call to the emergency authority, through a remote British Sign Language (BSL) interpreter appearing on their screen. A hearing operator will then receive a call from the remote BSL interpreter, who then relays the conversation by seeing and communicating with the deaf user on the screen. This can work vice-versa for the call-back feature. The app is free to use, and users must not be charged for any data use so the ‘call’ will still work even if users run out of data.

Because access to this service is via an App there is no telephony call passing through the Magrathea network, however our role in this is to handle the charges for calls on behalf of our clients enabling them to meet their obligations.  We are contracting with BT Wholesale and will be increasing the cost of all emergency calls placed through our network to effectively surcharge and therefore cover the cost of any transactions with this new service.  All clients who use our service for emergency calls will receive full details directly.

As mentioned, the app will be available to download from the 17th June, however testing is available for communication providers from 16th-27th May to ensure everyone is ready to go.  The website https://999bsl.co.uk/ has more information and the FAQs have useful links to what is expected from communications providers, including detail on configuration for zero rating: https://999bsl.co.uk/zero-rating/ and how to go about testing.

It is important you advertise this service to your clients and ensure they are aware this service is available free of charge to the end user.


If you have any further questions or queries on this new service, please do not hesitate to contact us on 0345 004 0040 or by emailing support@magrathea-telecom.co.uk