Posted on: 4th November 2025, by Magrathea
As we head into winter and the UK braces for inevitable storms, we started preparing a fairly routine reminder about resilience and avoiding single points of failure.
We know that when we write these topics, we are often preaching to the converted or stating the obvious – but a number of recent events across the tech and telco space serve as a stark reminder to us all that we must never take for granted each of our ongoing efforts to build in resilience and redundancy.
In a world so heavily dependent on connectivity to function in our everyday lives, security and resilience is no longer a nice-to-have or a simple market differentiator for a telco network – it is a fundamental expectation, the baseline on which everything else sits.
At the ComReg conference in June 2025, the Irish Government made this point loud and clear after Storm Éowyn caused major disruption; Telcos must do better – repair times must improve and networks must be designed with in built resilience rather than a hope nothing breaks approach.
In the last few weeks we have had some very visible reminders of this, and of just how dependent we are on functioning technology and fast resolutions. This doesn’t only apply to the large hyperscalers or mobile networks either, this applies across all sectors and organisations – large or small – and even to us individuals. How many people recently found themselves unable to work, access their bank accounts, or even enjoy the simple pleasures such as gaming or online shopping!
No one takes satisfaction from seeing such outages whatever the cause – be it natural disaster, technical glitch, criminal activity or human error. No organisation exists that is totally immune to risk, but what matters is how we prepare, respond and learn. One of the greatest strengths of the telco community is the willingness to share both problems and solutions so we can all adapt and do better together. This spirit of collaboration is particularly important when it comes to cyber threats which are constantly changing and becoming more sophisticated with even the largest of networks falling victim.
But as we said at the start, our audience certainly understand these risks and challenges so let’s look at what we can do to try and protect ourselves as best as possible, whilst also ensuring we follow the latest regulatory and legal guidelines.
Ofcom and government are now very clear on this point; communication providers must be prepared for failure, not merely hope to avoid it. A single point of failure is just not acceptable and relying solely on public internet routing for essential telephony services isn’t sufficient. In their 2024 Network and Service Resilience Guidance for Communication Providers, Ofcom made clear statements about what consumers should be able to expect and stood firm on their position that using the public internet is not good enough to carry ‘critical’ calls. Comms providers are expected to design their services with resilience in mind – ensuring end-to-end routes are protected, have automatic failover built in and recovery plans are documented, rehearsed and ready to execute.
Fortunately for us we have always been cautious in the way we engineered our own network and we have presence in multiple datacentres, enabling diverse interconnects to Tier 1 carriers as well some clients, ensuring automatic failovers and alternative routing options are in place. Over our 25 years of operation, our engineers have developed and continuously refined our network with resilience and security at its core – a commitment that remains as strong as ever today.
Equally as importantly is that we build and maintain our own core switching capabilities. This independence and control means we can adapt rapidly to external changes and emerging threats. It also allows us to work collaboratively with our clients to build resilience in a way that makes operational and commercial sense for them.
As we said at the start, we don’t believe any organisation is immune to issues, but proactive design and preparation can make all the difference. We encourage all our partners to review their interconnect arrangements, back-up carriers and service recovery options on a regular basis to ensure their own resilience is robust.
If you would like to explore how we can strengthen resilience together – whether through network design, interconnect diversity, or a dedicated colocation presence in our secure datacentre suite – please do speak to our team.
You can read more about Ofcom’s guidance and how we can help in our article here and if you would like a copy of our own guide to compliance written specifically for small Comms Providers please visit The Guide within the MAGIC Portal or contact our team for a copy.