Posted on: 4th May 2022, by Magrathea
Ofcom have recently raised a consult with regards to the treatment of vulnerable customers when facing/dealing with debt. We have been looking into the proposed revisions so that we can share this information with our customers. The main points of interest are described in more detail below. Where providers take steps to effect payment or […]
Read MorePosted on: 12th April 2022, by Magrathea
Ofcom started consulting back in 2019 and again in 2020, which we summarised briefly in a previous article (https://www.magrathea-telecom.co.uk/regulatory-review-the-year-so-far/), and now they have finally issued a statement. This statement only covers two of the three key points, relating to geographic numbers, leaving any statement about 084/087 numbers to follow. Magrathea did suggest that 084/087 were […]
Read MorePosted on: 15th March 2022, by Magrathea
As we start to feel our way out of the pandemic we are now confronted with a number of new challenges. From the deeply concerning conflicts overseas, to the supply chain and economic challenges we are all facing in the UK. We all have more than enough to keep us awake at night. Here at […]
Read MorePosted on: 2nd February 2022, by Hayley West
Here is the third in our new series of brief video summaries, showcasing our client tools and support systems. If you would like more detail about our inbound numbering package or Numbering API and how they can help you manage your Magrathea accounts, please contact support@magrathea-telecom.co.uk
Read MorePosted on: 23rd November 2021, by Magrathea
Here is the second video in our new series, showcasing our client tools and support systems. If you would like more detail about our Porting Portal, please contact support@magrathea-telecom.co.uk. https://mdh-dev-web-01.magrathea.net/wp-content/uploads/2_-Porting-Portal-Output-for-Web-1-1.mp4
Read MorePosted on: 15th October 2021, by Magrathea
Ofcom have recently published the long-awaited statement on the new switching process to be applied to residential landline and/or broadband users. But don’t let the innocuous title “Quick, easy and reliable switching” distract you from the fact that this is a major requirement being placed on our industry with a myriad of challenges to overcome. […]
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