Posted on: 13th July 2022, by Magrathea
Ofcom have recently announced a monitoring programme to look into whether telecoms providers are complying with the General Conditions around access to Emergency Services. The outline of their current monitoring programme is focused around consumer access to emergency services during power outages. This is important, but will become even more so as we see the […]
Read MorePosted on: 11th July 2022, by Magrathea
Tracey recently wrote an article for UC Today. To read what she had to say about the benefits and challenges of CLI, please click the link below. The Benefits and Challenges of CLI
Read MorePosted on: 17th May 2022, by Magrathea
We have covered the introduction of 999 BSL Video Relay in a few of our previous newsletters however the implementation date of the 17th June is fast approaching and it is important all CP’s are aware of their obligations. The 999 BSL video relay service enables the deaf community to access emergency services through a […]
Read MorePosted on: 4th May 2022, by Magrathea
Ofcom have recently raised a consult with regards to the treatment of vulnerable customers when facing/dealing with debt. We have been looking into the proposed revisions so that we can share this information with our customers. The main points of interest are described in more detail below. Where providers take steps to effect payment or […]
Read MorePosted on: 12th April 2022, by Magrathea
Ofcom started consulting back in 2019 and again in 2020, which we summarised briefly in a previous article (https://www.magrathea-telecom.co.uk/regulatory-review-the-year-so-far/), and now they have finally issued a statement. This statement only covers two of the three key points, relating to geographic numbers, leaving any statement about 084/087 numbers to follow. Magrathea did suggest that 084/087 were […]
Read MorePosted on: 15th March 2022, by Magrathea
As we start to feel our way out of the pandemic we are now confronted with a number of new challenges. From the deeply concerning conflicts overseas, to the supply chain and economic challenges we are all facing in the UK. We all have more than enough to keep us awake at night. Here at […]
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