Emergency Services

Call 999 for emergency

Emergency calls to 999/112 are an essential service that telephone customers take for granted, but they are often not available to VoIP users. As a telephony provider, you may be obliged under PATS to give your users the ability to make 999/112 emergency calls from their VoIP devices. Our 999/112 service enables you to comply with your PATS obligations in a product that is fully tested by the BT EHA (Emergency Handling Authority).

 

Getting started

To enable the 999/112 service, you need to submit your customer’s name and address details, making their normal location available to the emergency services. We process the details through software that can be integrated into your own systems using simple PHP scripts. After a short test period, your customers will be able to make calls to 999/112.

 

Cost control

When a 999/112 call is made, we handle both the call and the submission of the location information. With our tiered pricing structure, we only charge you for the volume of service you use.

 

Help when you need it

We offer a first-class service, and our excellent customer service team is ready with help and advice when you need us.