Posted on: 4th December 2024, by Magrathea
As you may be aware, the regulatory responsibility for Premium Rate services (PRS) will formally pass from the Pre-Paid Services Authority (PSA) to Ofcom on the 1st February 2025. Ofcom published a consultation in January 2024, where they introduced their draft PRS Order. Ofcom has since published its consultation statement, the key points to […]
Read MorePosted on: 1st October 2024, by Magrathea
It is probably embarrassing to admit that we enjoy receiving an Ofcom statement when they’ve acknowledged points we have made and tweaked the outcome as a result, which is how we initially felt receiving the recent statement (see here) on resilience guidance. However, it was short lived. A simple footnote included in the draft guidance […]
Read MorePosted on: 15th August 2024, by Magrathea
Plenty has been written, year on year, about the industry efforts to squash scam and nuisance calls. A cynic could suggest that it’s a whole lot of talk and not much action, but that would be unfair. Lots has been going on, but the nature of the problem means the challenges morph and evolve over […]
Read MorePosted on: 24th July 2024, by Alison Kerevan
My granny used to keep cash under her bed because she didn’t trust the banking system to ensure her money would be there when she needed it; well she was less polite than that about bankers specifically but you get the drift. The headlines about the global IT outage would’ve just proved her point, however […]
Read MorePosted on: 5th July 2024, by Magrathea
Everyone knows you should probably avoid discussing politics at a dinner party if you want a fun and relaxing evening, but the same might be said for telecoms too. In my experience many an eye has glazed over when I respond to the inevitable “What do you do?” question from a new friend. Despite my […]
Read MorePosted on: 30th May 2024, by Magrathea
The topic of scam calls is hot hot hot, unlike our summer currently! And not just in our industry either. According to the National Crime Agency, fraud is the most commonly experienced crime in the UK and accounts for over 40% of reported incidents. When you consider that we believe fraud often goes unreported, with […]
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