Number Portability Industry Documents (NEW)
Introduction to Fixed Line Porting in the UK (NEW)
Introduction to Fixed Line Porting in the UK - v1
Number Porting Quick Start Guide V2
Number Port Service Establishment (NEW)
Number Port Service Establishment - v1
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App A - NGNP - Service Establishment Request template(PE) - v1
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App B1 - GNP Planning Request Form
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App B2 - GNP Switch Types
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App B3 - GNP SE & M Issues
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App B4 - GNP Generic FTP Input
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App B5 - GNP FTP Process
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App B6 - GNP PoD Process
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App B7 - GNP - HLSD
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App B8 - GNP PDI
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App B9 - GNP PNI
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App B10 - GNP Guidance Notes for completing SE Certificate
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App B11 - GNP SE Certificate
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App B - NGNP - Contacts Register template(PC) - v1
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App C - NGNP - Planning Request template(PP) - v1
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App D - NGNP - Order Forecast Request template(PG) - v1
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App E - NGNP - NPOR template(PO) - v13.1
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App F - Notes on NGNP - NPOR Template
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App G - NGNP - Bulk NPOR template(PB) - v13.3
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App H - NGNP - Porting Failure Notification template(PF) - v1
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App J - NGNP - Pre-Allocation Port Reservation Request template(PA) - v1
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App K - NGNP Certificate - Engineering Testing
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App L - NGNP Certificate - Operational Readiness Testing
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App M - NGNP - CLoA - v1
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App M - NGNP - Customer Letter of Authorisation
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App N - NGNP Industry Agreed SLAs
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App P - NGNP Service Establishment Test Schedule
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App R - Non-Geo SE ORT-Test Matrix - v1
Number Port Provisioning - Core Processes (NEW)
Number Port Provisioning - Core Processes - v1
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App G1 - Contacts Register - v1
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App G2 - GNP NPOR - issue 5 - Feb 2013
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App G3 - Geo - Single Line - Reject Codes - v1
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App G4 - Process automation - v3.4
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App G5 - Sub-port activations - CSV Template & Spec - v7
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App G6 - Geo - Multiline Reject Codes - v1
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App G7 - BPG - Number Ownership - Dispute Resolution - v2
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App G8 - Multiline DoP Activations - Batch Requests Process Description - v2
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App G9.1 - Tier 1 CP Contacts Register - OOH Process - v1
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App G9.2 - GNP - CP Support times - v6
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App G9.3 - GNP OOH - POR Process - Swim Lanes - v5.1
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App G9.4 - GNP NPOR - v8
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App G9.5 - OOH Pre-Order Request - v4.8
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App G9 - OOH NP Support - Product Process Description - v4.9
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App NG1 - NGNP Reject Codes - v1
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App NG2 - NGNP - Contacts Register template(PC) - v1
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App NG3 - NGNP - Order Forecast Request template(PG) - v1
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App NG4 - NGNP - NPOR template(PO) - v13.1
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App NG5 - Notes on NGNP - NPOR Template - v1
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App NG6 - NGNP - Bulk NPOR template(PB) - v13.3
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App NG7 - NGNP - Pre-Allocation Port Reservation Request template(PA) - v1
Ported Numbers - Cessations & Re-patriation (NEW)
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Ported Numbers - Cessations & Repatriation - v1
Port desk support arrangements (NEW)
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Port Desk Support Windows - v1
Emergency Restorations (NEW)
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Number Port Emergency Restorations - v1
Service Integrity for ported numbers (NEW)
Service Integrity for Ported Numbers - v1
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App R1 - BT reporting process-Service Loss faults - v2
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App R2 - OLO Fault Reporting details - v2.7.pdf
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App R3 - BPG - Number Ownership - Dispute Resolution - v2.pdf
Directory Services (NEW)
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Directory Listing Porting Guide - v1
Emergency Services (NEW)
Number Port - Emergency services-v1.2
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App R1-Number Portability and 999 Data
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App R2-999 Data Feed Support Doc-Issue 6
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App R3-Emergency File Format Interface Spec.-v2.3-June2020
WLR DDI Porting - Block Splitting Process (NEW)
WLR DDI Range - Block Splitting-v1
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App.R1 - WLR DDI Block Splitting History-v1
Porting for Business Customers (NEW)
Porting for Business Customers - v2.4
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App. R1 - BAU & PoV Order Handling Process Schematics - v2.4
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App. R2 - New CLoA Template-v5.4
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App. R3 - PON Email Templates-v2
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App. R4 - PoV Process Description - v1.9
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App. R5 - PoV Process Templates - v1.7
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App. R6 - PoV Process Consolidated Contacts Register - v12.3
POR (Port Override Request) Process (NEW)
POR Process Description-v4.1
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App. R1-POR Alert Email Template-v1
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App. R2-POR Details template v1
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App. R3-POR Approved-EAP Email Template-v1
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App. R4-POR Approved-GCP Email Template-v1
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App. R5-Port Override Request - Process Swim lanes-v1
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App. R6-Number portability letter to Chair NPESG 18102018
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App. R7-POR Activation Contacts-v1.1
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App. R8-POR EAP Contacts-1.1
Number Portability Industry Documents (OLD - Under Review)
Geographic number portability (OLD - Under Review):
GNP E2E Ops Process v17.5.4 Main document
Appendix A - Contacts Register-v1
Appendix B - GNP_NPOR-issue_5-Feb_2013
Appendix C - GNP-Customer Letter of Authorisation-v2
Appendix D - Process automation-v3.4
Appendix E - Sub-port activations-CSV Template & Spec-v7
Appendix F - User Handbook for 999 Data
Appendix G - EFF999 issue 2 - April 2013
Appendix H - Code of Practice for the Public Emergency Call Service
Appendix J - PoV Process Description-v1.5
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App J1-GNP Multi-Line Order Process-Swim Lanes-v6.3
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App J2-PoV Process Templates-v1.5
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App J3-Consolidated Contacts Register-PoV_Process-v9.8
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App J4-PoV Contact Registration Process-v3
Appendix K-BPG-Number Ownership-Dispute Resolution-v1
Appendix L-Multiline DoP Activations-Batch Requests Process Description-v1
Appendix M-Unacknowledged Orders-Batch Request Process Description-v1
Appendix N-OOH NP Support - Product Process Description-v4.9
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App N1-Tier 1 CP Contacts Register-OOH Process-v1
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App N2-GNP-CP Support times-v5
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App N3-GNP OOH-POR Process-Swim Lanes-v5.1
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App N4-GNP NPOR-v8
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App N5-OOH Pre-Order Request-v4.8
Appendix P - CP Fault Reporting arrangements for LoS Faults
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App P1-BT reporting process-Service Loss faults-v2
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App P2 - Service Loss-OLO Fault Reporting Arrangements-v2.6
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App Q - WLR DDI Block Splitting Process v2.1
GNP Service Establishment (OLD - Under Review)
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Original Section B documents (being updated)
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10k Number Block Transfers
Non-geographic number portability (OLD - Under Review):
NGNP end to end Process Manual
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App.A - Non-Geographic Number Portability Establishment Request Form (PE)
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App.B - Non-Geographic Number Contact Register Form (PC)
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App.C - Non-Geographic Number Portability Planning Form (PP)
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App.D - Non-Geographic Number Portability Order Forecast Form (PG)
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App.E - Non-Geographic Number Portability Order Form (PO)
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App.F - Notes on Non-Geographic Portability Order Form
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App.G - Non Geographic Number Portability - Bulk Port Order Form (PB)
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App.H - Non-Geographic Number Portability - Porting Failure Form (PF)
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App.J - Non-Geographic Number Portability - PAP Form (PA)
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App.K - Non-Geographic Number Portability Certificate - Engineering Testing
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App.L - Non-Geographic Number Portability Certificate - Operational Readiness Testing
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App.M - Customer Letter of Authorisation
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App.N - NGNP Industry Agreed SLAs
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App.P - NGNP Service Establishment Test Schedule
Miscellaneous Documents (OLD - Under Review):
Industry GNP and NGNP Template Contract via Transit